I specialize in eliciting the real needs of stakeholders and bridging the gap between them and tech teams. Through a mix of human-centered design, participatory research, service design, and business analysis I contribute to the co-creation of innovative solutions.

I’ve worked in civic tech, healthcare, and nonprofits, where I’ve successfully bridged the gap between technical and non-technical teams, driving collaboration and delivering actionable strategies. Whether it's optimizing (government) processes, improving user interfaces, or figuring out how to connect people to tech, I’m there.

I hold a PhD in Internet Studies, which played a big role in securing my Green Card under the NIW-EB2 Exceptional Ability category. This basically means I am very good at providing bridges between technology, people and policy. It’s all about making sure tech works for everyone.

After spending time in academia, I transitioned into industry because I wanted to get closer to solving real-world problems. Since then, I’ve worked as a Business Analyst, UX Researcher, and Service Designer, always with a focus on stakeholder engagement, human-centered design, and improving processes and systems through data-driven insights.

Currently, I’m working on two projects: one focused on reducing alcohol consumption and the other on developing community-driven approaches to elder care.

When I’m not working, you’ll probably find me traveling, engaging in deep conversations, or trying new hobbies. Right now, I’m having fun teaching my pup to speak!